Web self-service

Efficient web self-service software can reduce the amount of businesss customer service spending for up to 10 times. Yet it is not easy to please the customers. They usually expect immediate gratification from their website experience. Most current solutions address this need by trying to anticipate every possible customer request and store it into the knowledge base.

The difficulty of this approach, apart from resulting in big and inefficient applications, is that customers usually outsmart the programs and come up with questions that programs are not capable of processing. Customer frustration follows.

Twitter Solutions

nSM now has Twitter based Lead Generation and Customer Service solutions.

Our software searches Twitter for relevant content based on each clients specific needs and objectives. The relevancy is similar to the keywords you use on Google AdWords or other Pay Per Click services, but we take it a step further and determine the writers intent.

There are two core solutions we offer our clients based on our technology, one is Lead Generation and the other Customer Service based.

Viral Marketing & Game Solutions

nSM has introduced a new way of using Twitter and even web sites as a medium for viral campaigns or interactive games. Our natural language software can replicate a text based interaction with people such that it appears someone is actually on the other end. This is an amazing way for viral marketers to take their campaigns to a new level.

Imagine a new movie is coming out and you want to create a buzz by getting people to think they are interacting with characters. You can set up multiple scenarios that take people through a series of conversations that go different directions based on the user’s responses via Twitter or online.

The Desktop environment is platform where our features and functionality can add value to software vendors solutions.
Custom Desktop Accessibility Tools and Widgets we develop have a broad range of applications from being integrated with voice-to-text software to assist the visually impaired with performing computer tasks, to helper widgets that perform specific tasks based on typed in commands.

Stand alone solutions include computerized kiosks, ATMs and other stand alone devices used to provide answers to customers typed in or spoken questions. Our software helps to improve the customer experience with these machines by making interaction more personable.