nSM has developed natural language software that can interpret questions and requests and replicate a text based interaction with people online or via Twitter that appears someone is actually on the other end.

Deployments of this technology include Twitter advertising, traditional Web Self-Service, Viral Marketing, Interactive and Collaborative Databases (restaurants, news, sports, etc.) online, via Twitter or other social networking sites.

Our solutions rely on two key components, our natural language engine and a database with content provided by the customer (or their customers or users).

When someone types in a question or request our software interprets the intent and then accesses the database to retrieve the information requested, and/or it can perform one or more actions based on the request.

nSM has a Twitter based Advertising platform called nmodes. This also can be used for Customer Service interactions. Our software searches Twitter for relevant content based on each clients specific needs and objectives.

Web Self-Service solution benefits a business in a variety of ways, the most prominent being the lower cost, as compared with telephone or email service by a company representative.